Cannot find what you are looking for, then contact our customer service team by clicking the link above and filling in the form, we'll be happy to help you. 

Our customer service team are available Monday to Friday 09:00 - 17:00

Freja

If you notice that any item(s) are missing, please reach out to us at <a data-start="335" data-end="355" rel="noopener">hello@frejafoods.com</a>. Our team will look into it, raise the issue with our warehouse, and arrange for the missing item(s) to be sent out to you as soon as possible!

If you notice that any item(s) are missing, please reach out to us at hello@frejafoods.com. Our team will look into it, raise the issue with our warehouse, and arrange for the missing item(s) to be sent out to you as soon as possible!

What should I do if an item is missing from my order?

General

Why use bone broth?

Is bone broth good for you?

How do I use bone broth?

Is liquid bone broth suitable for dogs?

Is bone broth suitable for children or babies?

Is bone broth suitable during pregnancy?

Are there antibiotics in your broth?

How do you make your broths shelf-stable?

Can I freeze it?

What payment methods do you offer online?

Liquid bone broth and bone broth powder: what’s the difference?

Can I amend my order after it has been placed?

What should I do if I have received the wrong item?

Where is your broth produced?

How do you make your bone broths?

Is it organic?

Is Freja Foods Free Range

Is your beef grass-fed?

What are the chickens fed?

What is your packaging made out of?

What temperature is the broth decanted into the packaging at?

Sourcing & Packaging

What ingredients do you use?

What water do you use in the bone broth?

Does drinking bone broth break your fast?

How much salt is there in the broth?

Is there a risk of bovine TB?

What type of fish do you source your fish bones from?

What is the lead content of your broths?

What is the iron content of our broths?

Is bone broth ok for someone with diabetes?

Is your bone broth suitable for someone with coeliac disease?

Is your broth suitable for someone with Crohn’s disease?

Is bone broth good for IBS?

Does it help with osteoporosis?

What type of bones do you use in your beef bone broth?

What is the proportion of bones to broth?

What type of collagen is in your broths?

Is there collagen in your vegan broth?

How effectively does my body absorb the collagen from your broth versus traditional collagen supplements?

Can you take collagen supplements as well as your bone broth?

Is there any evidence to suggest that ingested collagen has positive effects on your skin?

What is the bioavailability of natural wholefood collagen versus hydrolysed collagen?

Why is bone broth protein better than whey protein?

What electrolytes are in bone broth?

Do you add apple cider vinegar?

Is the broth halal/kosher?

Are your broths safe for nut allergies?

Is your beef grass fed?

Why does the vegetable broth cost the same as the meat?

Does your broth contain purines?

Are our broths made with cartilage bones?

Does bone broth contain monosodium glutamate?

Are your broths free from UPFs (Ultra Processed Foods)?

Does bone broth raise your cholesterol?

How long before you start to see tangible results?

What benefits does your vegan broth offer?

Can you tell me if your bone broth is low in histamine?

When should I drink bone broth?

How much bone broth should I drink?

Ingredients & Special Diets

What’s your Shipping & Returns Policy?

How do I track my order?

Do you sell your broth in stores near me?

Where do you deliver to?

My order isn’t correct. Can I return the mistaken items?

Is it possible to get a VAT invoice for my order?

I've received a refund, how long will it take to show on my account?

What should I do if my parcel says it has been delivered but I haven’t received it?

What should I do if an item is missing from my order?Updated 5 hours ago