What’s your Shipping & Returns Policy?Updated 6 months ago

Deliveries

We offer shipping throughout the UK Mainland and Northern Ireland, Scottish Islands and Highlands, Channels Islands and the Isle of Man. 

Our partner carriers are DPD and Evri.

We offer standard delivery (3 to 5 working days) and next-day delivery, provided orders are received by 2pm Monday to Friday (excluding Public Holidays). 

In some areas, DPD will attempt to deliver on a Saturday. For any orders received after this time, they will be dispatched the following working day.

• For orders to the UK Mainland: anything under £30 (excluding delivery costs) will be £3.99 for standard delivery and £6.99 for next day delivery*.
• Any orders over £30 (excluding delivery costs) will be free standard delivery and £6.99 for next day delivery* provided they are to the UK Mainland.
• For orders outside UK mainland (Scottish Highlands & Islands, Channel Island, Northern Ireland and Isle of Man) will be £8.99 for next day delivery*. 
• For anything outside of the UK Mainland (Scottish Highlands & Islands, Channel Islands, Northern Ireland, and Isle of Man), orders over £30 will still carry a delivery charge of £6.99*. 

*Provided orders received by 2pm Monday to Friday (excludes Public Holidays)

Christmas Delivery 2024

• Orders placed during the 24th-26th December will only be delivered during the 27th-30th December.
• Orders placed 31st December -1st January will only be delivered 2nd-4th January.
• Cut off for delivery for Christmas Eve/Day is 23rd December before 14:00
• Cut off for delivery for New Years Eve/Day is 30th December before 14:00 

Returns

If you want to return your items, use the contact form and we’ll get in touch to make arrangements and to get a return authorisation code. 

To be able to get a refund, all products must be unused and in the same condition that you received them. All individual packs must remain unopened and unused. Individual packs can’t be returned on their own, but let us know if you had any problems with your order and we’ll do our best to resolve it for you.

You’ll be responsible for covering the cost of the return. Unless there’s a problem with the item – read clause 10 of our Terms of Sale Policy if that’s the case. 

Following the return of items in good condition, we’ll refund all returned items up to 28 days from the date of delivery.

We won’t accept any returns without prior authorisation. 

Cancellations

Deliveries are packed and dispatched shortly after they are ordered, so unfortunately we can’t cancel orders. If it arrives and you’re still unsatisfied, use the contact form and we will help you from there.