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Freja

Here are a few steps you can take to help locate your parcel:Check the Tracking Information: Start by clicking on the tracking link sent to your email. It will show the delivery status, time and a photo of where the parcel was left.Look Around Your Property: Parcels are sometimes placed in less obvious spots - check areas like a back porch, near a garage, behind a gate, or along the side of your home.Ask Your Neighbours: If you still don&#x2019;t see it, it&#x2019;s worth checking with your neighbours. It&#x2019;s not unusual for a parcel to be accepted by someone nearby.&#xA0;Contact Us: If the parcel is still missing, please get in touch at <a data-start="732" data-end="752" rel="noopener">hello@frejafoods.com</a>. When you do, include your full delivery address so we can look into it and help resolve the issue.

Here are a few steps you can take to help locate your parcel:. Check the Tracking Information: Start by clicking on the tracking link sent to your email. It will show the delivery status, time and a photo of where the parcel was left. Look Around You

What should I do if my parcel says it has been delivered but I haven’t received it?

Delivery, Returns & Stockists

Why use bone broth?

Is bone broth good for you?

How do I use bone broth?

Is liquid bone broth suitable for dogs?

Is bone broth suitable for children or babies?

Is bone broth suitable during pregnancy?

Are there antibiotics in your broth?

How do you make your broths shelf-stable?

Can I freeze it?

What payment methods do you offer online?

Liquid bone broth and bone broth powder: what’s the difference?

Can I amend my order after it has been placed?

What should I do if I have received the wrong item?

What should I do if an item is missing from my order?

General

Where is your broth produced?

How do you make your bone broths?

Is it organic?

Is Freja Foods Free Range

Is your beef grass-fed?

What are the chickens fed?

What is your packaging made out of?

What temperature is the broth decanted into the packaging at?

Sourcing & Packaging

What ingredients do you use?

What water do you use in the bone broth?

Does drinking bone broth break your fast?

How much salt is there in the broth?

Is there a risk of bovine TB?

What type of fish do you source your fish bones from?

What is the lead content of your broths?

What is the iron content of our broths?

Is bone broth ok for someone with diabetes?

Is your bone broth suitable for someone with coeliac disease?

Is your broth suitable for someone with Crohn’s disease?

Is bone broth good for IBS?

Does it help with osteoporosis?

What type of bones do you use in your beef bone broth?

What is the proportion of bones to broth?

What type of collagen is in your broths?

Is there collagen in your vegan broth?

How effectively does my body absorb the collagen from your broth versus traditional collagen supplements?

Can you take collagen supplements as well as your bone broth?

Is there any evidence to suggest that ingested collagen has positive effects on your skin?

What is the bioavailability of natural wholefood collagen versus hydrolysed collagen?

Why is bone broth protein better than whey protein?

What electrolytes are in bone broth?

Do you add apple cider vinegar?

Is the broth halal/kosher?

Are your broths safe for nut allergies?

Is your beef grass fed?

Why does the vegetable broth cost the same as the meat?

Does your broth contain purines?

Are our broths made with cartilage bones?

Does bone broth contain monosodium glutamate?

Are your broths free from UPFs (Ultra Processed Foods)?

Does bone broth raise your cholesterol?

How long before you start to see tangible results?

What benefits does your vegan broth offer?

Can you tell me if your bone broth is low in histamine?

When should I drink bone broth?

How much bone broth should I drink?

Ingredients & Special Diets

What’s your Shipping & Returns Policy?

How do I track my order?

Do you sell your broth in stores near me?

Where do you deliver to?

My order isn’t correct. Can I return the mistaken items?

Is it possible to get a VAT invoice for my order?

I've received a refund, how long will it take to show on my account?

What to do if my parcel has been delayed?

How do I handle damaged items upon delivery?

How can I change the delivery address for my order?

How can I set up a subscription?

How do I manage my subscription?

What subscriptions are available?

Why isn't my discount code working?

Why is my discount code not working with subscriptions?

Subscriptions & Discounts

Why is your bone broth so expensive?

Is it normal for my broth to turn into jelly?

Bone broth vs stock: what’s the difference?

How do you compare to other bone broths?

About Freja Bone Broth

What should I do if my parcel says it has been delivered but I haven’t received it?Updated 6 hours ago