All articles

Why isn't my discount code working?Updated a year ago

We typically run 4 types of discounts on our website and below is a explanation of the criteria to make them work.

Buy X get Y

  • Buy [number of products] get [number of products] free
  • Buy [number of products] get [number of products] £ or % off
  • Spend £X or more, get one £ off, % off or free

This does require there to be more than 1 item in the basket, eg 2 x 3 pack of Beef Bone Broth or 2 x 2 pack of Best of Bone Broth Powder Bundle. The cart will not recognise 1 pack of 6 Beef Bone Broth as 6 individual cartons but rather as 1 item.

Amount off products

  • £ or % off specific products/collection
  • £ or % off specific purchase type i.e one-time, subscription or both

Amount off order

  • £ or % off orders
  • £ or % off specific purchase type i.e one-time, subscription or both

Free shipping

  • Free shipping on all or selected countries
  • Free shipping on specific purchase types i.e one-time, subscription or both

Before confirming payment, make sure the discount code has been entered and accepted, any problems please contact use using the help centre contact form here.

Was this article helpful?
Yes
No